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Wireless Network

Frequently Asked Questions

1. Can I connect in Halls of Residence?

2. Can I use the wireless networks at other Universities and Colleges?

3. Can I use my VOIP phone, PSP, Nintendo DS etc?

4. Staff Desktop Service information:

   1. How do I know whether I have already enabled my wireless networking?

   2. Why does my computer connect to the wireless network by itself?

   3. I want to work offline, but my computer automatically connects to the wireless network.

   4. I want to visit another HEI and use wireless there. How do I set this up?

5. Why does Windows tell me I have connected to the wireless network when I was already connected?

6. Is it secure?

7. Is it safe?

8. Can I edit files on a Network drive and / or print to a networked printer while connected via Wireless?

9. What can I do if it doesn't work?

10. How do I get help?

11. How do I provide feedback?

1. Can I connect in Halls of Residence?

   A number of halls on campus already have wireless networking.  See the Wireless Coverage page.

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2. Can I use the wireless networks at other Universities and Colleges?

   You can use eduroam at any participating eduroam site. When you visit other sites you don't need to change anything. If your device is properly configured to work with eduroam at Loughborough University, it will work at other eduroam sites. See our Eduroam web pages.

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3. Can I use my VOIP phone, PSP, Nintendo DS etc.?

   Your device can use eduroam if it supports the WPA2 Enterprise wireless networking standard. Devices such as Nintendo DS which don't have WPA2 Enterprise capabilities will not be able to connect. Contact your device manufacturers support to find out if it can connect to a WPA2 Enterprise network.

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4. Is it secure?

   When you use eduroam, the communications between your device and the wireless network are protected using industry standard AES encryption. This gives you the highest level of protection we are able to offer.

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5. What can I do if it doesn't work?

   Problems are typically due to wireless drivers being out of date, or conflicts with other programs.

   Suggestions:

   • Most laptops, and all supported Staff Desktop laptops have a physical switch on the side or front which turns off the wireless antenna. Set this switch to the On position to work online.

   • If you have changed your Loughborough University Active Directory password, you will need to update any locally cached copy of your password on your wireless device.

   • Driver updates are normally available from your vendor's web site.

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6. How do I get help?

   Please contact the IT Services on at www.lboro.ac.uk/it/wireless/IT.Services@lboro.ac.uk or telephone 01509 222333.

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